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All the good resolutions to improve your Digital Workplace. Here is a non-exhaustive list, to be completed according to the situation!
1. Alternate Top Down and Bottom Up Communication
Situation: Top Down communication is when management communicates with employees. Conversely, Bottom Up communication consists in feeding back information from the employees to the management. While one may be more relevant than the other in some cases, the ideal is to mix the two.
Solution: Give everyone a voice, whether by interviewing employees in the news published on the intranet, by asking for feedback with polls and suggestion boxes, or by allowing comments or sharing with Yammer or the Social Networking Wall component. The goal: that your intranet is not only a place for management communication, but that it becomes a place for sharing.
2. Centralize communication, collaboration and knowledge management on a single platform
Situation: The tools available to employees are not always located in the same place. Nor do they always allow them to work in cooperation with their peers. The result: a feeling of dispersion, and a reduced performance.
Solution: Try to offer tools that promote collaboration and encourage people to work together, such as the Who's Who (which allows a collaborator to find an internal expert to help with a task or mission), the co-editing of documents, or the provision of documentation.
💡To go further, discover how to create your Digital Workplace with an example of specifications
3. Set up a circle of contributors to feed the intranet
Situation : The intranet can quickly become a frozen place, where information is simply crossed. In order for the employees to take hold of it, it is important to ensure regular action.
Solution: The ideal way is to do this work with several people, by recruiting "contributors" among the employees. They will then be able to produce content together, animate the platform and moderate the comments. Remember to define an editorial line beforehand, to avoid any dispersion or lack of relevance.
4. Define an overall strategy for your Digital Workplace
Situation: An intranet must be alive. Without a strategy, the intranet could be undynamic, and can even be abandoned by the employees.
Solution: Choose specific goals (in terms of audience, number of shares, number of views, etc.) and set milestones to reach them. It is also important to set up KPIs to measure each of these objectives over time. Another measure to put in place is the appointment of people to ensure the proper functioning of the Digital Workplace, to whom it will be possible to turn in case of problems.
5. Update and evolve the Digital Workplace
Situation: To be attractive, a Digital Workplace must be regularly updated. It has to evolve over time, especially according to user feedback.
Solution: Assign responsibility for the intranet to one or more specific people. Another solution: create a steering committee that will be responsible for analyzing and redesigning the intranet on a regular basis. To facilitate the work of this steering committee, it is important to survey the users on what they expect and on the suggestions they have to make. In general, think about choosing a tool that is easy to maintain and to develop.
6. Doing Change Management to create adoption
Situation: It is not enough to implement a Digital Workplace for it to be massively adopted. As with any implementation of a new tool, Change Management techniques must be used.
Solution: Create a true Change Management strategy. Communicate widely about the new tool, its use and its benefits. Also train managers to promote it to their teams.
7. Promote the Digital Workplace
Situation: This measure is part of a Change Management strategy. The objective is to convince employees of the usefulness of the Digital Workplace in their daily lives, and to get them to see it as an essential tool.
Solution: Organize demonstrations and/or training sessions for employees. With concrete examples, they can discover the benefits of the Digital Workplace. Don't neglect other means of communication: email campaigns, posters, flyer distribution...
